Talk to us

Contact us

Ask us anything about our support, a referral, or working with us. Send a message or ask for a call back, and we reply promptly. There is no cost or commitment to talk.

A young woman with Down syndrome laughing with her father over a pot of tea at a garden cafe.

In an emergency

If someone is in danger, call 000. These forms are not checked around the clock.

Send a message

Tell us what you would like help with

Name, email and a few lines are all we need. If you are referring someone, the referral form is quicker for you and for us.

Only if you would like us to call.

What would you like help with? (optional)

Choose any that apply.

A few lines is plenty. Please do not include medical details.

Information your way

Information in the format that works for you

Ask for any page or document in the format you need. Tick the box on the form, or tell us in your message.

  • Easy Read

    Short sentences with pictures. Start with our Easy Read guides.

  • Large print

    Bigger text on paper. You can also make this site larger with the accessibility button.

  • A phone call instead

    If reading is hard work, ask for a call back and we will talk it through.

  • An interpreter

    Call TIS National on 131 450 and ask them to contact Manora Care for you.

Other formats are available on request. If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.

Raising a concern

Something not right?

You can tell us about a problem, or make a complaint, at any time. It will never affect your support. Our complaints and feedback page explains how it works.

You can go straight to the Commission

You do not have to come to us first. Contact the NDIS Quality and Safeguards Commission on 1800 035 544, or visit ndiscommission.gov.au.