Languages and interpreters

Information in your language

You can talk to us in the language that works for you. We work with interpreters, and there are trusted places to find NDIS information in your language, in Auslan and in Easy Read.

A young woman with Down syndrome laughing with her father over a pot of tea at a garden cafe.

In short

  • You can talk to us in your language.

    We work with interpreters.

  • Call TIS National on 131 450.

    Ask them to contact Manora Care for you.

  • If you are deaf or find it hard to hear or speak, you can use the National Relay Service.

  • A family member or friend can contact us for you.

Need an interpreter?

Call TIS National on 131 450

TIS National is the Australian Government's Translating and Interpreting Service. Call them, tell them the language you speak, and ask them to contact Manora Care for you.

When you contact us

How to ask for an interpreter

You never need to wait until your English is "good enough" to talk with us.

  1. Tell us your language

    When you contact us, tell us the language you would like to use. A few words in English, or the name of your language, is enough. Someone can also contact us for you.

  2. We arrange an interpreter

    We work with interpreters, including through TIS National. Tell us if you would like a man or a woman, or if you need an Auslan interpreter.

  3. We talk with you

    The interpreter helps us talk with you, by phone or in person. You can ask questions and take your time.

You can reach us through our contact form. If you would like information in another format, such as large print or a printed copy, ask us.

A note about languages

We do not claim that our team speaks particular languages. When you would like to use a language other than English, we work with an interpreter. That way you know you are understood, and you never have to rely on a worker translating for you.

Trusted information

More help in your language, in Auslan and in Easy Read

These links go to Australian Government websites. They open in the same window.

Questions

Common questions about languages

How do I ask for an interpreter?

Call TIS National on 131 450 and ask them to contact Manora Care. You can also use our contact form and tell us the language you would like to use. We will arrange an interpreter for the next time we talk.

Do your staff speak my language?

We do not promise that a worker will speak a particular language. When you would like to use a language other than English, we work with an interpreter, so you can be sure you are understood.

Can a family member help me talk to you?

Yes. You are welcome to have family, a friend or an advocate with you, or to ask them to contact us for you. For conversations about your support, your plan and your agreements, we can work with an interpreter as well, so your family can take part in the conversation instead of translating it.

Can I get information in Auslan?

Yes. Tell us if you would like an Auslan interpreter when we meet or talk. The NDIS Quality and Safeguards Commission has Auslan resources, and the National Relay Service includes video relay in Auslan.

Is there Easy Read information?

Yes. Our Easy Read pages explain our services and how to make a complaint. The NDIS Quality and Safeguards Commission also has Easy Read resources about your rights.

Can I make a complaint in my language?

Yes. You can give feedback or make a complaint in any language, with an interpreter. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544 at any stage. See complaints and feedback.

Talk to us in the way that works for you.

Tell us a little about you or the person you support. We reply promptly, and there is no cost or commitment to talk.

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