For support coordinators and allied health
Three things are enough to start a referral
Tell us who you are, who the person is and where, and the support they want. We reply promptly, with a straight answer.
The three things
- You. Your name, role and email, so we can reply to you.
- The person. Their first name and the suburb or area.
- The support. Which service, or “not sure”.
Plus the person’s agreement to share their information. Everything else is optional.
After you refer
What happens next
Step 1: You send the referral
The form takes a few minutes. You can save your answers on your device and finish later.
Step 2: We read it properly
We check we can staff the area and the support, and note anything we need to ask.
Step 3: We reply to you
We come back to you promptly, with a clear yes, a question, or an honest no.
Step 4: We meet and plan
With the person’s consent we meet them and the people they choose, then write a plain-language service agreement.
We reply to you, not just the person
You made the referral, so you hear back from us. With consent, we keep you in the loop as things move.
If we are not the right fit, we say so
We would rather tell you early than keep a referral waiting. We say why, and suggest what might suit the person better.
Which service
Which service to refer to
Supported Independent Living
Help with daily life in a shared or single home, rostered around your plan and the people you live with.
Good fit for people who want to live away from family with support on hand every day.
Usually funded as SIL in the Core supports part of an NDIS plan. SIL pays for support, never for rent, food or bills.
In-home support
Personal care, household tasks and building skills, in the home you already have, at the times that suit you.
Good fit for people living on their own or with family who want the same familiar workers.
Usually funded from Core supports (Assistance with Daily Life), and sometimes Capacity Building for skills.
Community participation
Getting out to the things you love, one to one or in a small group, and building the confidence to do more of them.
Good fit for people with goals about friends, work, study or getting around.
Usually funded from Core supports (Assistance with Social, Economic and Community Participation), or Capacity Building.
Optional, and later
What helps us plan
None of these are needed to start. If they exist and the person agrees, they help us plan support that is safe and fits from the first day.
- The current NDIS plan, or the parts that relate to the support you are referring for
- Functional assessments or OT reports
- A behaviour support plan, if the person has one
- Any risk information the team already uses
How to share documents
Please do not email reports, and do not paste them into the referral form. After we reply, we send you a secure way to share documents, and we only ask for what we need to plan the support.
If you are not sure whether to share something, ask us first. Less is fine.
Clinical governance
How we keep support safe, in plain words
We follow the clinical plan
We follow the plans and recommendations of the person’s clinicians and allied health team. If a recommendation is unclear or is not working, we ask them, rather than guess.
Restrictive practices
We do not use restrictive practices. If one is ever used without authorisation, we report it to the NDIS Commission as the law requires.
We raise concerns early
If we notice a change or a worry, we raise it quickly with the person, the people they choose, and their team. The person can always go straight to the NDIS Quality and Safeguards Commission.
For OTs and allied health
Working with occupational therapists and allied health
Your recommendations only help if they happen every day, with every worker. This is how we try to make that true.
- We turn recommendations into routines. We read your report with the person and write the parts that affect daily support into the support plan every worker follows.
- We show the workers. Where you recommend a technique or a piece of equipment, we ask you, or the person, to show the workers how it should be done.
- We ask before we change anything. If something is not working, we come back to you rather than work around it.
- We keep you in the loop, with consent. With the person’s agreement, we tell you about changes that matter to your work, and share what you need for a review.
Downloads
- Capability statement (PDF, 65 KB)
- Referral checklist (PDF, 42 KB)
- Supported Independent Living service sheet (PDF, 42 KB)
- In-home support service sheet (PDF, 41 KB)
- Community participation service sheet (PDF, 42 KB)
These PDFs are accessible: real text, headings and a document title, so screen readers can read them. Easy Read or other formats are available on request.
You can also read our standards and how our pricing works on this site.
Questions
Questions from support coordinators
Do I need documents to start a referral?
No. Three things are enough to start: who you are and how to reach you, the person’s first name and area, and the support they are looking for. Plans and reports help us plan, and we send you a secure way to share them after we reply. Please do not email them.
How quickly will I hear back?
We reply promptly, to you as the referrer, not just to the person. If we need more before we can answer, we tell you exactly what.
Can a participant refer themselves?
Yes. Anyone can use the referral form: choose “I am the participant” as your role. If a form is not the easiest way, contact us and we can talk it through instead.
What if the person is not sure what support they need?
That is a common place to start. Choose “Not sure, help me work it out” in the form, or try our find the right support questions together. We talk with the person about their week and their goals, then say which of our services fits, if any.
How do you match workers to a person?
We start with what the person tells us matters to them: interests, language, the pace they like, and the kind of person they get on with. We introduce a small group of workers who fit and keep that group steady. The person can ask for a change at any time, and asking never affects their support.
What areas do you cover?
Our Where we work page lists the areas we can staff. If the suburb you need is not listed, put it in the referral anyway and we will give you a straight answer.
How is the service agreement handled?
Before any support starts, we write a service agreement with the person, or their nominee, in plain language: what support, when, and at what price. Nothing starts until they are happy with it. With the person’s consent, we can share a copy with you.
What happens with SIL quotes?
Supported Independent Living (SIL) is daily support in a shared or single home. For a SIL referral, we work with the person, their team and you on a proposed Roster of Care, which sets out the support needed across a typical week. Prices are checked against the NDIS Pricing Schedule 2026–27. The NDIA decides what the plan funds, not us, and SIL never pays for rent, food or bills.
Can you say no to a referral?
Yes, and we would rather say so early. If we cannot staff the area, or we are not the right fit for the support needed, we tell you straight away and suggest what might be a better option.
Ready to refer?
Three things are enough to start. We reply promptly, to you.