Speaking up

Report a concern

If something does not feel right, you can tell someone. Choose the option below that fits. No one will be treated differently for speaking up.

A young woman with Down syndrome laughing with her father over a pot of tea at a garden cafe.

If someone is in danger now, call 000

Call 000 for police, ambulance or fire if someone is hurt, or at risk of being hurt, right now. Do this first. You can tell us afterwards.

When it is not an emergency

Who to tell

Harm or abuse by a worker or a service

If you think someone is being harmed, abused, neglected or treated unfairly by a disability worker or provider, including us, you can go straight to the NDIS Quality and Safeguards Commission.

You can contact the Commission at any stage. You do not need to tell us first. You can also tell us, using the form below.

A complaint about our service

If something about our support was not right, such as a late shift, a worker who did not listen, or a decision you disagree with, we want to know so we can fix it.

Tell Manora Care

Tell us what happened

Use this form for any concern, big or small. Tell us in your own words. Only the first question needs an answer.

You can stay anonymous. If you do, we will still look into what you tell us, but we will not be able to tell you what we did.

Raising a concern will never affect the support anyone receives, or how our team treats you.

Need an interpreter? Call TIS National on 131 450. If you are deaf, or have a hearing or speech impairment, you can use the National Relay Service.

Tell us in your own words. You do not need every detail.

A rough date or time is fine, for example last Tuesday afternoon.

If you leave a way to reach you, we can tell you what we did. These are optional.

We use what you tell us only to look into this concern. Read our privacy policy.

Questions

Questions about speaking up

Will speaking up change the support I get?

No. No one will be treated differently for raising a concern, including the person it is about, their family and our own workers.

Can I tell you without giving my name?

Yes. Tick the box to stay anonymous and we will not ask who you are. We will still look into what you tell us, but we will not be able to tell you what we did.

Do I have to tell Manora Care before I contact the NDIS Commission?

No. You can contact the NDIS Quality and Safeguards Commission at any stage, without talking to us first. Their phone line is 1800 035 544.

Can someone else raise a concern for me?

Yes. A family member, friend, support coordinator or advocate can raise it with you or for you.