No badges, no fine print. For each thing that keeps you safe, here is what the NDIS rules say, what it means for you, and where you can check it yourself.
01
Our registration details
Registered NDIS provider (Manora Group Pty Ltd), registration ID 4-MCXSW85
We are registered to deliver Supported Independent Living.
Registration groups we hold
Accommodation and tenancy assistance (0101)
Life stage transition (0106)
Assistance with personal activities (0107)
Assistance with travel and transport (0108)
Daily tasks and shared living (0115)
Innovative community participation (0116)
Development of daily living and life skills (0117)
Household tasks (0120)
Participation in community, social and civic activities (0125)
Specialist Disability Accommodation (0131)
Group and centre based activities (0136)
What NDIS registration means
A registered NDIS provider has been checked against the NDIS Practice Standards by an independent auditor, and is monitored by the NDIS Quality and Safeguards Commission. Registered providers must meet extra obligations, such as managing and reporting incidents, and having a complaints process.
From 1 July 2026, providers of Supported Independent Living (SIL) must be registered with the NDIS Commission for SIL and meet the SIL Practice Standards. SIL is support at all times of the day, or for most of the day, in a shared or single home.
Check it yourself: the NDIS Commission publishes a register of providers on its website.
02
Worker screening
The NDIS Worker Screening Check is a background check run by state and territory screening units. It looks at whether a person poses a risk to people with disability.
Under NDIS rules, registered providers must make sure that workers in risk-assessed roles hold a clearance. Risk-assessed roles include those that involve more than incidental contact with people with disability.
Ask us: you are always welcome to ask any provider how it checks the people it sends to your home.
03
The NDIS Code of Conduct
Every NDIS provider and every worker must follow the NDIS Code of Conduct, registered or not. In plain words, it says workers and providers must:
Respect your right to express yourself, make your own decisions and live how you choose.
Respect your privacy.
Provide support safely, competently, and with care and skill.
Act with integrity, honesty and transparency.
Quickly raise and act on concerns about the quality and safety of support.
Take every reasonable step to prevent and respond to violence, exploitation, neglect and abuse.
Take every reasonable step to prevent and respond to sexual misconduct.
Not charge, or quote, higher prices to NDIS participants without a good reason.
If it is not followed: you can tell us, or tell the NDIS Commission directly.
04
Complaints
You can tell us about a problem in whatever way suits you, and you can have someone with you or speak for you. Making a complaint will never change the way you are treated.
You never have to come to us first. You can go straight to the NDIS Quality and Safeguards Commission.
An incident is something that goes wrong, or nearly goes wrong, and harms or could harm a person. Registered NDIS providers must manage incidents, and must tell the NDIS Commission about certain serious ones, called reportable incidents.
How we think about it
Your safety comes first, then everything else.
You are told what happened, honestly, and included in what happens next.
We look for why it happened, so it does not happen again.
06
Restrictive practices
A restrictive practice is anything that restricts a person's rights or freedom of movement.
We do not use restrictive practices. If one is ever used without authorisation, we report it to the NDIS Commission as the law requires.
07
Safeguarding and speaking up
Safeguarding means everything that helps keep you safe from harm, abuse and neglect, while you still live the life you choose. Speaking up is a big part of it, for you, your family and our workers.
You can tell anyone you trust, at any time, if something does not feel right.
Families, friends and workers can raise a concern too.
Anyone can contact the NDIS Commission directly on 1800 035 544.
If someone is in immediate danger, call 000.
08
Privacy
Your information is yours. You decide who we share it with, and you can change your mind. We ask only for what we need to support you, and we will never ask you to send medical reports by email.
A conflict of interest is when a provider's own interests could get in the way of what is best for you. For example, when the same organisation offers both your home and your support.
Where you live and who supports you are separate arrangements. Your home never depends on using our support.
Information should work for you. This website aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and you can change text size and motion in the accessibility panel. We have Easy Read versions of our services, and you can ask for other formats or an interpreter.
The NDIS Quality and Safeguards Commission publishes a register of NDIS providers on its website. You can search it by provider name.
What is the difference between a registered and an unregistered provider?
A registered provider has been assessed against the NDIS Practice Standards and is monitored by the NDIS Commission. Some supports, including Supported Independent Living, can only be delivered by registered providers.
Who do I tell if I am worried about someone’s safety?
If someone is in immediate danger, call 000. Otherwise, tell us, or contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Can I make a complaint without giving my name?
You can raise a concern with the NDIS Commission, and you can ask them about keeping your identity confidential.
Ask us anything on this page.
If something here is unclear, or you want to know more before you choose a provider, we are happy to talk it through. There is no cost or commitment.
