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Making a complaint
This page tells you how to tell us when something is wrong.
Go back to the full pageWhat is a complaint?
You can tell us when something is wrong.
You can also tell us when something is good.
You will not get in trouble.
Your support will not change because you told us.
How to tell us
You can use our form on the website.
You can tell a worker.
Any worker can listen to you.
Someone you trust can tell us for you.
This can be family, a friend or an advocate.
What we do next
We will reply to you promptly.
We tell you who will help.
We ask what happened.
We ask what you want to happen now.
We look into it.
We are fair.
We tell you what we found.
We tell you what we will do.
The NDIS Commission
You can tell the NDIS Commission.
You do not have to tell us first.
Call 1800 035 544.
If you use a TTY, call 133 677.
Or go to the NDIS Commission website.
If someone is in danger
Is someone in danger right now?
Call 000.
Who can help
A person you trust can help you.
This can be family, a friend or an advocate.
They can read this with you.
Your support coordinator can help.
A support coordinator helps you use your NDIS plan.
You can talk to us.
Do you want an interpreter?
Call TIS National on 131 450.